The following methods have proven very
useful in settling conflicts:Listening actively
- clarifying inquiries
- summarizing and checking comprehension of statements
- comprehensive repetition of statements
Confrontation without attacking someone
- problems should be discussed directly, neither exaggerating nor minimizing them
- don’t commit yourself too early
- don’t accuse
- work out and accept (for the time being) the different standpoints
Feedback
- talk about your feelings, don’t assess attitudes
- take up subliminal feelings
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